Frequently Asked Questions
We want you to be happy and enjoy your mask necklace(s). All sales are final due to Covid and there are no refunds or exchanges. However, if your necklace arrives damaged or you receive an incorrect order, please contact us immediately and we will rectify the situation. If you have a problem within 30 days of receipt of your necklace we will try to fix it if it accidentally broke or replace it. After 30 days we can no longer accept any returns.
While most of our styles can be found on our website, when we receive a new style it will first be posted on our Instagram page @themasknecklace so it is important to please follow.
Yes. We make high quality beaded gemstone mask necklaces. They are in limited supply and therefore beads and gems change often. If you are interested in a beaded mask necklace and do not see it on our site, please contact us to see availability.
Yes. All our pearl styles are made with real pearls. Glass or beaded pearls are not used.
All our chains are plated in 14K or 18K gold, white gold, silver or stainless steel. If you have an allergy and need to know specifically the contents of a necklace, please contact us.
Our chains can vary in length depending on the style but most adult styles are 68-70cm and children's styles are 55-60cm.
It is possible that your chains may tarnish over time. To preserve the chain please refrain from moisture, lotion, or sprays. An anti-tarnish cloth can also be used for added shine.
Yes. Please contact us for further information on bulk or wholesale ordering and pricing.
Yes. If the shipping option does not meet your shipping needs please contact us to see if expedited shipping is available to you.
Unfortunately at this time we do not personalize our chains. However, if you have an idea for customization we would be happy to entertain it to see if it is within our scope.
We are constantly receiving inventory. Please contact us and we will let you know the status of availability.
We are always happy to speak with our customers. If you would like us to reach out to you simply email us at email@example.com or DM on our instagram @themasknecklace and leave your contact information. One of us will reach out to you as soon as possible.